Privacy Policy

Crystal Rose Temple – Privacy Policy

Anja Roberts operates the website https://crystalrosetemple.com

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.
Your privacy is very important to us. This policy enables you to see how we comply with European Union data protection requirements. It ensures we are transparent in the way we conduct our business, including how we collect and use your data.

This policy sets out our obligations regarding collecting, processing, transferring, storing, and disposing of your personal data. It applies to our website, booking system, and any information you provide to us as students or clients when you access our services.

This policy will be updated occasionally as and when we update our systems or need to update our policy to comply with current legislation.

When you provide data to us, you do so voluntarily and agree to the use of your data as set out in this policy.

Information we may collect from you
We will collect only a name and email address for email subscriptions.
For email enquiries, we will collect your name, email address, telephone number, and information relating to your enquiry.
We will collect your name, telephone number, and email address for all bookings.
For course/workshop/retreat bookings, we will collect your name, address, telephone number, email address, any information you share regarding previous courses/qualifications, and any learning needs or dietary requirements you may have.

Upon consultation for treatments, training, programs and coaching, we will collect the same data as course bookings and ask you to provide information about your health, medical conditions, allergies, lifestyle, professional and personal interests, and general well-being.

We are committed to protecting your privacy. Any information you provide to us is treated confidentially. We will never sell, rent, or share your information with third parties for marketing purposes. Your data will only be shared with third parties if we are required to do so by law.

Your data may sometimes be shared with trusted partners if we need them to provide services, we cannot provide in-house, such as IT support. We only employ partners to provide such services if we are confident that they will also abide by the requirements of the Data Protection Act, and we will only share any data that is absolutely necessary for them to provide the services they are employed for.

All paper data, such as consultation forms are stored in a locked cabinet. Any digital data is stored on our secure data systems and all data requires passwords in order to be accessed. We do not hold any payment information, any payments made to us by credit/debit cards are done through secure payment systems which do not allow us to access your payment details.

Why we need your information
Any information we collect from you is so that we can understand your needs, provide you with the best possible services and ensure your safety in providing therapies and whilst running courses. In particular, we may need your data for the following reasons: -

Client/student record management.
To provide follow-up care and contact with our clients/students after treatments, workshops, programs, coaching sessions, or courses.
To contact you about appointments or course bookings if necessary.
To notify you of any changes to our services.
To respond to enquiries and questions about our services by email, telephone, through our website or forum.
We may also send promotional emails if we have your permission. These emails may include information about our services, such as upcoming courses, retreats, special offers, blog articles, and any other information we believe may be relevant to you.

How long do we hold data

We will only store data for as long as necessary for the relevant activity you have enquired about or the services you have accessed. We are required to retain some information for 7 years to meet our insurer's requirements; this information will be retained for 7 years following the last occasion on which a treatment or service was provided. With regard to minors, we are required to retain this information for 7 years after they reach the age of 18.

How can I unsubscribe to your newsletter & emails?
If you subscribe to our mailing list, you can unsubscribe at any time by clicking the unsubscribe link on any newsletters we send you or by emailing us at anja@crystalrosetemple.com

The following auto emails are considered operational and will be sent regardless of whether you have opted out of communication preferences:

Event booking confirmation
Event reminder
Event aftercare
Payment reminder
Online payment receipts
Receipts for payments made online
Registering as a new user
Forgot login information
Any attended events will mean you are automatically added to the private forum for the event attended. You can unsubscribe from each Forum / Thread at any time by going into your forum area and clicking ‘Unsubscribe from this thread’.
Your rights under the new GDPR legislation
The new GDPR legislation has improved your rights when companies collect your data. We will consider any of these rights that you wish to exercise and do our best to comply.

These rights include: -

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object, and
The right not to be subject to automated decision-making, including profiling
To find out more about your rights from the ICO please follow this link. https://ico.org.uk/for-the-public/

If you have any concerns about the use or storage of your personal data, then please contact us at anja@crystalrosetemple.com